Frequently Asked Questions

Question 1

What is a housing disrepair claim?

Accepted Answer

A housing disrepair claim is a legal process where tenants seek compensation and repairs for property issues that their landlord has failed to address. Common issues include damp, mould, water leaks, broken heating, structural damage, and drainage problems.

Question 2

How much does it cost?

Accepted Answer

Our service costs £99 as a one-time payment. This includes access to our claim builder platform and generation of all 7 legal documents needed for your claim. There are no hidden fees or subscriptions.

Question 3

What documents will I receive?

Accepted Answer

You will receive 7 professionally formatted legal documents: Evidence Report, Letter Before Action, Schedule of Disrepair, Witness Statement, Chronology of Events, Photographic Evidence Log, and Landlord Communication Record.

Question 4

How long does it take to build a claim?

Accepted Answer

Most users complete the claim builder in 30-45 minutes. You can save your progress and return at any time. Once submitted, your documents are generated instantly and available for download immediately.

Question 5

Do I need legal representation?

Accepted Answer

Our platform helps you prepare professional documentation that can be used independently or with legal representation. Many tenants successfully resolve disputes using our documents without needing a solicitor, though you may choose to consult one if your case proceeds to court.

Question 6

What types of disrepair can I claim for?

Accepted Answer

You can claim for any repair issue your landlord is responsible for, including: damp and mould, water leaks, broken heating or hot water, structural damage, roof leaks, blocked drains, broken windows or doors, electrical problems, and pest infestations caused by disrepair.

Question 7

Is my data secure?

Accepted Answer

Yes. We use enterprise-grade encryption and security measures to protect your data. Your information is stored securely and never shared with third parties. We comply with UK GDPR regulations and data protection laws.

Question 8

Can I get a refund?

Accepted Answer

We offer a 14-day money-back guarantee. If you're not satisfied with our service, contact us within 14 days of purchase for a full refund. See our refund policy for complete details.

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