Privacy Policy

1. Introduction

Property Disrepair Claims UK is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our platform:

2.1 Account Information

Full name
Email address
Password (encrypted)
Account creation date

2.2 Claim Information

Property address and details
Landlord or managing agent name and contact details
Descriptions of disrepair issues
Timeline of events and contact history
Impact on health, wellbeing, and property
Compensation calculations

2.3 Evidence and Documentation

Photographs of disrepair issues
Videos and other visual evidence
Correspondence with landlords
Medical records or reports (if uploaded)
Receipts and invoices

2.4 Payment Information

Payment information is processed securely by third-party payment providers such as Stripe. We do not store your full payment card details on our servers.

We may store limited payment information such as the last four digits of your card and transaction history for billing purposes.

2.5 Technical Information

IP address
Browser type and version
Device information
Pages visited and time spent on the platform
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide our services: Generate claim pack documents based on the information you provide
To manage your account: Create and maintain your user account, process payments, and provide customer support
To improve our platform: Analyse usage patterns to enhance user experience and develop new features
To communicate with you: Send service-related emails, updates, and support responses
To ensure security: Detect and prevent fraud, abuse, and unauthorised access
To comply with legal obligations: Respond to legal requests and enforce our Terms and Conditions

4. Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect your data.

4.1 Secure Storage

Your data is stored securely using industry-standard encryption. Uploaded evidence and documents are stored in secure cloud storage and are associated with your user account.

4.2 Access Controls

Access to your personal information is restricted to authorised personnel only and is protected by strong authentication measures.

4.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information in the following limited circumstances:

Service Providers: We use trusted third-party service providers to help operate our platform, such as payment processors (Stripe), cloud storage providers, and email services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers: If our business is acquired or merged with another company, your information may be transferred as part of that transaction. You will be notified of any such change.

6. Your Rights

Under UK data protection law (GDPR), you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can request that we correct any inaccurate or incomplete information
Right to Erasure: You can request deletion of your account and personal data, subject to legal obligations
Right to Restrict Processing: You can request that we limit how we use your information
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
Right to Object: You can object to certain types of processing, such as direct marketing
Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us through the platform support system.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our platform.

7.1 Essential Cookies

These cookies are necessary for the platform to function properly. They enable core features such as account authentication and security.

7.2 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This helps us improve our services and user experience.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any significant changes by posting the updated policy on our platform. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the platform support system.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Privacy Summary

We collect and use your personal information solely to provide our document preparation services. We do not sell your data to third parties. You have full control over your information and can request deletion at any time.

Your privacy and data security are our top priorities.