Refund Policy

1. Introduction

This Refund Policy explains the circumstances under which refunds may or may not be provided for services purchased through Property Disrepair Claims UK.

Please read this policy carefully before purchasing credits or generating claim pack documents.

3. No Refunds After Document Generation

Once a claim pack has been generated and made available for download, no refunds will be provided.

This policy exists because:

• The service has been fully delivered — your documents have been generated based on the information you provided
• The labour and system processing required to create your claim pack has been completed
• You have received the digital product you purchased
• The documents are immediately accessible and usable

This is similar to purchasing and downloading any digital product — once delivered, the service is considered complete.

4. User Responsibility to Review Before Generation

You are responsible for carefully reviewing all information before generating your final claim pack.

Before clicking "Generate Claim Pack", you must verify:

• All names and contact details are correct
• Property addresses are accurate
• Dates and timelines are correct
• Descriptions of disrepair issues are complete and accurate
• Evidence has been uploaded correctly
• Compensation calculations reflect your actual losses

The platform provides a comprehensive review step before generation. You are encouraged to use this step to ensure all information is correct.

Once you generate the claim pack, you are confirming that all information is accurate and that you wish to proceed. Refunds will not be provided for errors in information that you entered.

5. Technical Issues

If you have purchased credits but have not yet generated a claim pack and you experience a technical issue that prevents you from using the platform, please contact our support team immediately.

Examples of technical issues that may be considered for refund:

• The platform is completely inaccessible due to a system error
• You are unable to upload evidence due to a platform malfunction
• The document generation system fails to produce your claim pack despite multiple attempts

Our support team will investigate the issue and may offer:

• Technical assistance to resolve the problem
• Additional credits if the issue was caused by a platform error
• A refund if the issue cannot be resolved and you have not generated a claim pack

However, refunds are not guaranteed and are assessed on a case-by-case basis.

7. How to Request Support or Refund Consideration

If you believe you are entitled to a refund or need technical assistance, please contact our support team through the platform support system.

When contacting support, please provide:

• Your account email address
• A clear description of the issue
• Screenshots or error messages if applicable
• The date and time the issue occurred

Our support team will review your request and respond within 5 business days.

8. Credit Expiry

Purchased credits do not expire unless your account is closed or deleted.

If you close your account, any unused credits will be forfeited and no refund will be provided.

9. Payment Disputes

If you dispute a payment with your bank or payment provider (chargeback), we reserve the right to suspend your account and access to the platform until the dispute is resolved.

We encourage you to contact our support team first to resolve any billing issues before initiating a chargeback.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the platform.

Your purchase of credits after changes are posted constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions about this Refund Policy, please contact us through the platform support system.