Last updated: 16 March 2026
Welcome to Property Disrepair Claims UK. By accessing or using our platform, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
If you do not agree with any part of these terms, you must not use our platform.
Property Disrepair Claims UK is a document preparation platform that provides tools to help tenants organise information and generate housing disrepair claim documentation.
Our platform allows users to:
The platform generates documents based solely on information entered by the user. We provide templates and guidance, but the content of your claim is determined by the information you provide.
IMPORTANT: Property Disrepair Claims UK is NOT a law firm and does NOT provide legal advice, legal representation, or solicitor services.
The information and documents provided by our platform are for informational and organisational purposes only. They do not constitute legal advice and should not be relied upon as such.
This platform provides document preparation and claim organisation tools only. We do not advise you on the merits of your claim, the likelihood of success, or the legal strategy you should pursue.
You are solely responsible for deciding how to use the generated documents. This includes deciding whether to send them to your landlord, whether to pursue legal action, and how to present your case.
We strongly recommend that you consult with a qualified solicitor before taking any legal action. A solicitor can provide personalised legal advice based on your specific circumstances.
By using our platform, you acknowledge that you understand we are not providing legal advice and that you are responsible for seeking independent legal counsel if needed.
You are solely responsible for ensuring that all information entered into the claim builder is accurate, truthful, and complete.
Before generating your final claim pack, you must carefully review all information including:
The generated documents are created based entirely on the information you provide. The platform does not verify, validate, or fact-check the information you enter.
Before generating the final report, the system will require you to confirm that you have reviewed all details including names, addresses, and dates.
The platform is not responsible for incorrect, incomplete, or misleading information entered by the user. Any consequences arising from inaccurate information are your sole responsibility.
You must retain copies of all evidence including photos, documents, and correspondence.
While the platform allows you to upload evidence files, you are responsible for:
The platform stores uploaded evidence securely, but you should maintain your own backup copies of all evidence in case they are needed for legal proceedings.
The platform is not responsible for lost or deleted evidence. You are solely responsible for ensuring you have access to all necessary evidence to support your claim.
The platform cannot guarantee that landlords will respond, carry out repairs, or that any claim will succeed.
Using this platform and sending documents to your landlord does not guarantee any specific outcome. We do not guarantee that:
The success of your claim depends on many factors including the strength of your evidence, the specific circumstances of your case, the response of your landlord, and decisions made by courts or tribunals.
The platform provides tools to help you organise your claim, but the outcome is not within our control. You use the platform and generated documents at your own risk.
Once you generate and download your claim pack, the documents become final and cannot be edited through the platform.
You must review your claim carefully before generating the final report. Once generated, the service is considered delivered.
If you need to make changes after generating your claim pack, you will need to create a new claim and purchase a new report generation.
To use our platform, you must create an account and provide accurate registration information.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or engage in fraudulent or abusive behaviour.
Access to document generation requires the purchase of credits. Pricing is displayed clearly on our platform before purchase.
Payment is processed securely through third-party payment providers such as Stripe. We do not store your payment card details.
Credits are non-transferable and have no cash value. Credits do not expire unless your account is closed.
For refund information, please see our Refund Policy.
To the fullest extent permitted by law:
Your use of the platform is at your own risk. The platform is provided "as is" without warranties of any kind, either express or implied.
© Property Disrepair Claims UK. All rights reserved.
The Property Disrepair Claims UK platform, including all software, source code, design, layout, graphics, logos, icons, text, and user interface elements, is the exclusive intellectual property of Property Disrepair Claims UK and is protected by copyright law, database rights, and other applicable intellectual property legislation in England and Wales and internationally.
All document templates used by the platform — including but not limited to the Letter Before Action template, Case Summary template, Witness Statement template, and Draft N1 Particulars of Claim template — are original works created by Property Disrepair Claims UK and are protected by copyright.
You may not copy, reproduce, extract, reverse-engineer, or redistribute these templates in any form, whether in whole or in part, for any commercial or non-commercial purpose without our express prior written consent.
Claim pack documents generated by the platform are produced using our proprietary templates and systems. While the factual content within a generated report is based on information you have provided, the structure, formatting, layout, and template elements of the generated documents remain the intellectual property of Property Disrepair Claims UK.
Generated documents are licensed to you solely for the purpose of pursuing your personal housing disrepair claim. You may not resell, sublicense, redistribute, publish, or commercially exploit generated documents or the templates underlying them.
The following actions are strictly prohibited:
All PDF reports and documents generated by the platform include a copyright notice and disclaimer. These notices must not be removed, altered, or obscured. The presence of these notices confirms that the document was produced using the Property Disrepair Claims UK platform and that the template structure is protected intellectual property.
Any unauthorised use, reproduction, or distribution of our intellectual property may result in civil and/or criminal liability. We reserve the right to take legal action to protect our intellectual property rights. If you become aware of any infringement of our intellectual property, please contact us immediately.
You agree not to use the platform to:
We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By using the platform, you consent to the collection and use of your information as described in our Privacy Policy.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the platform.
Your continued use of the platform after changes are posted constitutes your acceptance of the revised terms.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us through the platform support system.
By creating an account and using Property Disrepair Claims UK, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.